Fundamentals in Luxury Real Estate Service - Luxury Hospitality Advisors

The Fundamentals of Luxury Service in Real Estate is the only hospitality inspired real estate course created by luxury hotel professionals specifically for real estate professionals. Drawing on the professional service standards and training tools of five star hotels, this self-paced program teaches you how to apply five-star hospitality principles to every step of the client journey.
The Fundamentals of Luxury Service in Real Estate has been invaluable for our organization. It provided our team with specific methods for adapting the high-touch service standards of luxury hospitality into real estate, setting our brokerage apart in this competitive market.” Jacob Ellman, St. Martin Sotheby’s International Realty.

Purchase Now
After you learn the scripts and sales tactics, learn how to elevate your human advantage

Module 1 | The Luxury Mindset

The foundation of luxury real estate begins with how you think, carry yourself, and connect with clients. In this module, you will learn how to adopt a luxury mindset inspired by five-star hotels — seeing service through the eyes of ultra-high-net-worth clients. We will explore appearance, presence, and professionalism as tools to build trust and credibility, ensuring you not only meet client expectations but exceed them with quiet refinement and ease.

Module 2 | The Service Journey

In luxury hospitality, every guest experience is choreographed — from arrival to long after departure. This same philosophy can transform the way you guide clients through the real estate process. Learn how to map the client journey, from first contact to property viewings, and post-sale relationships. By applying five-star service standards to each stage, you will build consistency, trust, and loyalty, creating an experience that feels seamless and bespoke rather than transactional.

Module 3 | Environmental Mastery

Luxury is as much about feeling as it is about function. Just as world-class hotels use lighting, music, scent, and service details to create a sense of arrival, you can elevate client interactions and property showings into memorable experiences. In this module, you will learn how to set the right environment, bring the right energy, and attend to small details that make clients feel considered and inspired.

Module 4 | Sophisticated Communication

In the luxury market, every word, gesture, and email reflects your professionalism. High-net-worth clients notice not only what you say, but how you say it. In this module, you will learn the principles of hospitality-inspired communication — from polished verbal interactions and confident non-verbal cues to clear, professional written correspondence. You will also explore strategies for anticipating client needs and handling difficult situations with composure and grace.

Module 5 | Systematic Consistency

Luxury experiences are built on consistency. Just as five-star hotels ensure every staff member delivers the same level of polish, a successful agent must align their environment, appearance, behavior, and standards. In this module, you will learn how to maintain professionalism at every touchpoint. You will discover how to build trust, elevate your reputation, and deliver a seamless experience.

This course is your roadmap to moving from transactional agent to trusted luxury advisor. Whether you are aiming to step into the luxury market or refine your current practice, these skills will help you differentiate yourself in a way that resonates with today’s most discerning clients.

Start Your Training Today | $495 Includes 5 Modules

© 2025 Luxury Hospitality Advisors. All rights reserved. This training program is protected under U.S. and international copyright laws. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without prior written permission from the publisher, except in the case of brief quotations used in reviews or educational references. This course is licensed for individual use only. Sharing, reselling, or reproduction without permission is prohibited.

Why We Wrote It

The idea for this program grew out of a project that demanded the best of both worlds: hospitality and real estate. A few years ago, Teresa and Cezil collaborated on a Caribbean resort and residences development that combined a five-star hotel with pre-construction residential sales.

Cezil brought expertise in how pre-sales drive the capital stack and determine whether a project can even move forward. Teresa brought decades of experience in luxury hospitality, having worked with brands like St. Regis and Ritz-Carlton, and independent five star hotels like Hotel Bel-Air — as well as first-hand knowledge of what it takes for hotels to meet the Forbes Five-Star standards.

As they worked side by side, something became clear: real estate agents face the same challenges that hotel staff do. Both industries draw professionals from many different backgrounds, and not everyone has been prepared to serve clients at the highest level. In hospitality, training fills that gap — empowering an hourly employee to confidently welcome a billionaire into the Presidential Suite. In real estate, that kind of training simply doesn’t exist.

That realization sparked a new idea: bring the rigor, polish, and mindset of five-star hospitality to real estate. What if agents could learn to deliver anticipatory service, read unspoken expectations, and present themselves with the same confidence and professionalism as the best hotels in the world?

That’s how the Fundamentals of Luxury Service in Real Estate was created. It’s not about selling harder. It’s about elevating your presence, mastering client service, and connecting with UHNW buyers in a way that feels natural, bespoke, and sophisticated. This is training designed to bridge worlds — and to set agents apart.

Why This Course is Different

Not Another Sales Course. A Service Transformation.

Most real estate training programs focus on marketing and lead generation. This one focuses on service excellence — how to connect with wealthy clients, anticipate their needs, and present yourself with confidence. It is the difference between being just another agent and being the professional your clients admire and trust. Let’s begin!

Frequently Asked Questions

What is the “Fundamentals of Luxury Service in Real Estate”?
This is a self-paced online training program that adapts five-star hotel service training principles to residential real estate, helping agents work confidently with high-net-worth clients. The ideas is not to sell harder but to serve better. Learn how five star hotels teach employees from all walks of life, how to interact comfortably with luxury clients.

Who created the course?
The course was developed by Teresa Holden and Cezil Jondonero, who specializes in pre-construction sales and residential real estate development. Teresa has decades of experience working with high net worth clients in hotel transactions and has worked with some exceptional hotel brands. She has also developed training programs for revenue management, time management and elements of successful sales.

Cezil has years of experience in residential development and has also worked on mixed use projects where residential pre-sales were key to the capital stack. She has extensive experience working with real estate agents on pre-construction sales and managing developer expectations.

How is this different from other real estate courses?
Most courses focus on marketing or lead generation. This training focuses on service excellence — how to present yourself, communicate, and create an experience that resonates with luxury clients. This training helps bridge the gap between agent and client when working to exceed expectations.

Is this course accredited?
No, this is not an accredited certification. It’s a professional self-improvement program designed to enhance your service skills and presence.

How long does the course take to complete?
Approximately 5–6 hours, depending on how much time you spend with the exercises and reflection activities.

What do I get with the course?
A comprehensive workbook with five training modules, video exercises, checklists, and reflection prompts that guide you step by step through luxury service standards.

Who should take this course?
Any real estate agent or broker who wants to move into the luxury market or refine their service approach for UHNW clients.

Do I need to be part of a brokerage to take this course?
No, individual agents can take the course, and brokerage owners can also purchase multiple seats for their teams.

What makes this course unique?
It is the only real estate training created by luxury hotel professionals, bringing true Luxury Five-Star service principles and training tools into the real estate client journey. The training was created based on the same issues that luxury hotel have mastered. Educate staff on how to work with HNW guests and bridge the gap between life experiences so they can communicate and achieve expectations.

This training material is licensed for individual use only. Please respect the integrity of the program and do not share or distribute without permission.